Requesting Order Cancellation

We understand that circumstances can change, and you may need to cancel your order. To ensure a smooth process, please follow these steps to request a cancellation and receive a full refund:

Contact Us Before Processing:

• Timing: Please contact our customer support team with your order number as soon as possible after placing your order but before it has been processed for shipment.
• How to Contact Us: You can reach us via email at decor@gcoastaljewelry.com or by going to our contact form. Please include your order number in your request.
• Confirmation: Our customer support team will confirm the cancellation request and process a full refund promptly.

Refund Policy:

• Full Refund: If your cancellation request is received before the order is processed for shipment, you will receive a full refund to your original payment method.
• Timeframe: Refunds typically take 3 - 5 business days to reflect in your account, depending on your financial institution.

Exceptions:

• Processed Orders: Once an order has been processed for shipment, it cannot be canceled. In such cases, please refer to our return policy upon receiving your order.
• Custom Orders: Orders that involve customization or special arrangements may not be eligible for cancellation. Please contact us for further assistance.

Questions or Assistance:

If you have any questions about our cancellation process or need assistance, our dedicated customer support team is ready to help. Contact us on our contact form